At Too Black Trivia, your satisfaction is our top priority. We take pride in providing quality products and ensuring a smooth shopping experience. However, we understand that issues may arise, and we’re here to help.

We accept returns or exchanges only for items that arrive damaged, defective, or incorrect. If this happens, please contact us within 7 days of receiving your order. To help us resolve the issue quickly, include your order number, photos of the item, and a brief explanation of the problem. Once reviewed, we’ll guide you through the return or replacement process.

All returned items must be unused, in their original packaging, and in the same condition that you received them. We reserve the right to reject any return that does not meet these conditions. Please do not send products back without first contacting our support team, as unauthorized returns may not be accepted.

We do not offer returns or refunds for change of mind, personal dislike, or incorrect usage. All sales are considered final unless the product is damaged or incorrect upon arrival.

If your return is approved, a replacement or refund will be processed within 5–10 business days after we receive and inspect the returned item. Refunds will be credited back to your original payment method.

Shipping costs for returned items are typically the buyer’s responsibility unless the issue was caused by an error on our part (e.g., damaged or wrong item). In that case, we will cover the return shipping cost.

Please make sure to verify your shipping information and review your order carefully before completing your purchase to avoid any delivery issues.

For questions, concerns, or to start a return request, please contact us at [support@playtooblack.com] with your order details. Our team will respond promptly and ensure your issue is resolved as smoothly as possible.

We truly appreciate your understanding and support thank you for being part of the Too Black Trivia family!